Food supplement. Not a medicine. Sold by KONSTANTINOS ROUKLIOTIS, Athina, Greece.

Privacy Policy

Last updated:

KONSTANTINOS ROUKLIOTIS ("we", "us", "our") is the data controller for personal data collected through this website. We are a Greek sole trader. Our address is Alexandrias 59, 104 41 Athina, Greece.

1. Information We Collect

We collect the following categories of personal data:

  • Order enquiry data: name and telephone number submitted via the order form.
  • Contact form data: name, email address, and message content.
  • Technical data: IP address, browser type, pages visited, time of visit - collected automatically via cookies and server logs.
  • Cookie data: analytics and marketing cookies where you have consented.

2. How We Use Your Information

We use your personal data to: process and confirm your order by telephone; respond to enquiries submitted via the contact form; improve the website using aggregated analytics data; deliver relevant advertising where consent has been given; and comply with our legal obligations.

3. Legal Bases for Processing

We process personal data on the following bases under UK GDPR Article 6:

  • Contract performance (Article 6(1)(b)): order confirmation and fulfilment.
  • Legitimate interests (Article 6(1)(f)): responding to enquiries, website security, fraud prevention.
  • Consent (Article 6(1)(a)): analytics and marketing cookies.

4. Sharing Your Information

We share your data only where necessary: with our delivery partners (to arrange fulfilment), with payment processors (where relevant to COD operations), and with technology providers who process data on our behalf under data processing agreements. We do not sell your personal data.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing based on legitimate interests; request restriction of processing; data portability where technically feasible. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by post to: ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

7. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions recognised under UK law.

8. Retention Periods

Order enquiry data is retained for up to 3 years for legitimate business purposes. Contact form submissions are retained for up to 12 months. Analytics data is retained in aggregated form in accordance with the relevant platform's retention policy.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.

10. Third-Party Services

We use the following third-party services which may process data on your behalf:

  • Google Ads Conversion Tracking: tracks order enquiry conversions where consent is granted. Cookies: _gcl_au, _gcl_aw.
  • Google Ads Remarketing: used to show relevant advertisements. Cookies: _gcl_au.
  • Google Analytics: collects anonymised website usage data where consent is granted. Cookies: _ga, _gid, _gat.
  • Google Maps (embedded map): used on the Contact page to display our location. Use of the map may result in data being sent to Google's servers. See Google's Privacy Policy for details.
  • Google Consent Mode v2: used to ensure advertising and analytics tools operate in compliance with your consent preferences.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings panel.

12. Policy Updates

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the site after any changes constitutes acceptance of the updated policy.

13. Contact

KONSTANTINOS ROUKLIOTIS
Alexandrias 59, 104 41 Athina, Greece
Email: [email protected]
Tel: +44 20 3925 7481