Refund & Returns Policy

KONSTANTINOS ROUKLIOTIS aims to make every order straightforward and fair. This policy sets out your rights regarding returns, refunds, and cancellations for OndaBloom Total Nutrients.

1. Your Right to Return - 14 Days

You have 14 calendar days from the date you receive your order to return it. This applies across all UK orders and is offered voluntarily on the same terms as the EU Consumer Rights Directive (2011/83/EU) for consistency and fairness.

2. Conditions for Return

To be eligible for a return, the pack must be unopened and undamaged. Please note: as OndaBloom Total Nutrients is a food supplement (ingestible product), once the packaging seal has been broken, the item cannot be accepted back for hygiene and safety reasons. This is a lawful exception under consumer protection regulations for sealed goods that are not suitable for return after opening due to health protection or hygiene reasons.

3. How to Initiate a Return

Contact us by email at [email protected] within the 14-day window. Include your name, telephone number used to place the order, and the reason for the return. We will respond with a return address and instructions within 2 working days.

4. Return Postage

Return postage costs are the responsibility of the customer, unless the item received was faulty or incorrect. In such cases, we will arrange and cover the return shipping.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. As orders are paid on delivery (cash or card to the courier), refunds are issued via bank transfer. We will request your bank details via email for this purpose. The refund will equal the amount paid on delivery.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any point before it is dispatched. You can do this during the confirmation phone call, or by contacting us by phone or email. There is no cancellation fee and no obligation to give a reason.

7. Refusing Delivery

As payment is made on delivery, you may simply decline to accept the parcel from the courier. In this case, the order will be cancelled and no charge will be made. Please contact us after declining so we can log the cancellation.

8. Contact

KONSTANTINOS ROUKLIOTIS
Alexandrias 59, 104 41 Athina
Email: [email protected]
Tel: +44 20 3925 7481
Support hours: Monday-Friday 9:00-17:00